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Common Questions

All the Answers You Seek, In One Place

Have a question you’d like to ask? I’m committed to giving clients the best care and experience I can. There’s no such thing as a bad question when it comes to mental health. Check out the answers to the FAQs below, and don’t hesitate to get in touch if you have any additional questions.

What payment options do you have for therapy?

We currently accept secure Credit Card payments and/or E-transfer payments made to

Do you offer insurance coverage?

Yes, however we do not directly bill to your insurance. We encourage clients to reach out to your insurance company to ensure you are covered for Registered Social Workers/Masters of Social Work. If you have this coverage, you will be able to submit your invoice/receipts to your insurance company for reimbursement. 

What if I want to stop services or change my therapist?

All therapists are different as we are all human at the end of the day. There is no judgement or issues with wanting to stop or change services. We encourage our clients to find a therapist they feel most comfortable with as it is important to feel safe when in a vulnerable position. 
If at any time, you would like to stop or change services, all we ask if you connect with us in whichever way you feel comfortable to let us know what you would like to do. 
If you need help finding other services more suited to your needs, we do not mind supporting you throughout this process. Your healing journey is always about YOU, you are in the drivers seat.

Which platform do you use for video sessions?

Bee Kind Counselling is set up with a secure PHIPA approved database called Jane. This database allows us to securely hold your contact information as well as progress within counselling. This is also where we schedule appointments and provide video sessions.

How long does each therapy session take?

Each therapy session is a total of 50 minutes. If you would like a longer or shorter session please connect with your therapist to discuss a potential modification.

How many sessions do you recommend?

It is all based on your personal needs and goals. We will work together with you needs, goals and budget to form a plan together that is best suited to you. This will be dependant on the nature of your goals (longer term, short term). From our experience, we do tend to see momentum when scheduling multiple sessions especially in the beginning stages of your therapy journey. You may always cancel or reschedule these sessions so long as they follow our cancellation policy.

Contact Us

To contact us, please fill in the form below. Other options are to email directly to and/or give us a call at  519-757-7842.

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